Terms of service

 

These Terms of Service (“Terms”) govern your use of the Incendico website (the “Site”) and any purchase you make through the Site. By accessing the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site.

1. About Incendico and Product Listings

Incendico LLC (“Incendico,” “we,” “us,” “our”) specializes in fire alarm and life-safety equipment. Product pages may contain general store policy language and standard condition notes. The product page is the authoritative source for item-specific information.

For the exact details of a specific item (including brand, model, MPN/part number, included components, and condition), you must review the product title, description, condition field, photos, and any item notes shown on the product page.

If you need confirmation that a specific component is included or want photos of the exact unit you will receive, you must contact us before placing an order.

2. Included Components and Photos

Unless explicitly stated otherwise on the product page:

  • Only what is shown in the photos and/or explicitly listed in the description is included

  • Photos are considered part of the product description

  • Common accessories (e.g., keys, bases, mounting hardware, wiring, manuals, programming tools, licenses, batteries, or other peripherals) are not included unless specifically stated

Some listings may use representative images. When representative images are used, the unit received may vary slightly in appearance but will match the stated condition and description.

3. Condition Definitions

Each item is sold in the condition stated on its product page. Standard condition labels may include (but are not limited to):

New
The item is unused. Packaging may be opened for inspection or to verify contents unless otherwise stated.

Used
The item shows signs of prior use and may have cosmetic wear. Functionality, testing status, and included components are only as stated on the product page.

For Parts / Not Working
The item is sold as-is for parts or repair, may be untested, incomplete, or nonfunctional, and is sold without warranty unless explicitly stated.

4. Product Accuracy, Errors, and Corrections

We make reasonable efforts to keep product information accurate. However, we do not guarantee that all content is complete, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions on the Site at any time.

5. Professional Use and Life-Safety Equipment Disclaimer

Fire alarm and life-safety equipment must be selected, designed, installed, programmed, tested, inspected, and maintained by qualified, licensed professionals in accordance with all applicable local, state, and national codes and regulations.

By purchasing or using any product from Incendico, you acknowledge and agree that:

  • You are solely responsible for determining the suitability of any product for your application

  • Incendico does not provide system design, engineering, code-compliance determinations, or installation services through the Site

  • Improper selection, installation, programming, or maintenance may result in property damage, serious injury, or death

  • You assume all responsibility for the use and performance of any equipment you purchase

6. No Warranties

Unless a specific written warranty is explicitly stated on the product page, all items are sold as-is.

To the fullest extent permitted by law, Incendico disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the maximum extent permitted by law, Incendico will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of use, system failure, property damage, personal injury, or death arising out of or related to:

  • The purchase, possession, installation, use, misuse, or failure of any product

  • Reliance on product information provided on the Site

In no event will Incendico’s total liability exceed the amount you paid to Incendico for the specific product giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless Incendico, its owners, officers, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your installation, use, misuse, modification, or resale of any product

  • Your violation of any law, regulation, or code

  • Any claim that a product was improperly selected, installed, or maintained

9. Intellectual Property

All content on the Site, including text, images, logos, product listings, and templates, is owned by Incendico or used with permission and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or distribute Site content without our written permission.

10. Prohibited Use

You agree not to use the Site:

  • For any unlawful purpose

  • To attempt to gain unauthorized access to systems or data

  • To interfere with the Site’s operation or security

  • To upload malicious code or engage in abusive behavior toward the Site or its operators

We may restrict or terminate access to the Site for any violation of these Terms.

11. Governing Law and Venue

These Terms are governed by the laws of the state in which Incendico LLC is organized and operates, without regard to conflict-of-law rules. Any legal action related to these Terms must be brought in the applicable state or federal courts in that jurisdiction, unless otherwise required by law.

12. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent changes. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms or a specific item should be sent to Incendico through the contact method shown on the Site. If you need confirmation of included components or item specifics, contact us before ordering.